GENERAL VISITOR TERMS

‍These General Visitor Terms and conditions apply to agreements concluded with visitors of events organized by or on behalf of Organizer.

ARTICLE 1 | DEFINITIONS

‍ORGANIZER: one of the following companies with which the Visitor has entered into an Agreement: SONA B.V. (Chamber of Commerce: 93529449).

CUSTOMER: any natural person or business entity (company) that, directly or indirectly, concludes an Agreement with the Organizer through the (Pre)sales Outlet and/or regarding attendance to the Event, including but not limited to Visitors.

VISITOR: any natural person, whether or not acting in a professional or commercial capacity, and who, directly or indirectly, enters into an Agreement with the Organizer in his/her/their capacity of Customer for the purpose of attending the Event, as well as any (other) person who is actually present in or around the Event Location  for that purpose;

EVENT: a one- or multi-day happening, including a (music) performance and/or other manifestation, a concert, dance event, cultural event, business event, festival, and possibly accompanying camping facilities and/or a public or private event, indoors and/or outdoors, in which one or more persons participate, organized and/or facilitated by or on behalf of the Organizer at the Event Location;

EVENT LOCATION: location(s) where an Event takes place, which is deployed for the purpose of organizing and/or facilitating the Event by or on behalf of the Organizer, including any Camping Site;

VISITOR TERMS: these General Visitor Terms;

CAMPING SITE: the camping site, campground, or other accommodation specifically designated by or on behalf of the Organizer, as the case may be, located on or near the Event Location during the Event;

CAMPING RULES: the possible regulations/house rules of the owner of the Camping Site which apply to the Visitor's stay on the Camping Site during the Event;

AGREEMENT: any direct agreement between the Customer and Organizer and/or agreement resulting from the Visitor Terms in connection with the purchase of Admission Tickets and/or attending an Event, as well as any other provision or expression declared applicable to the legal relationship between the Customer and Organizer in accordance with these Visitor Terms;

PRIVACY STATEMENT: the privacy statement outlining the Organizer's privacy policy, accessible on the Website(s) and applicable to any processing of personal data by or on behalf of the Organizer;

SOCIAL MEDIA: the social media channels specifically affiliated with the Website(s) and other (promotional) expressions of or on behalf of the Organizer registered in the name of or on behalf of the Organizer;

(PRE)SALES OUTLET: a sales outlet engaged by Organizer for the sale of Event tickets, including those where tickets can be purchased online/digitally;

ADMISSION TICKET: a validly obtained proof of evidence, provided by or on behalf of the Organizer, indicating the Visitor's authority to be present at the Event location during the Event, and which could concern a document, a barcode, or, after it has been exchanged, a wristband; 

ADMISSION PRICE: the official relevant purchase price for an Admission Ticket, excluding any additional service fees, handling fees, administration fees and/or membership fees;

WEBSITE(S): the website(s) of the Organizer and any specific affiliated website(s) and Social Media accounts related to the Event(s) registered in the name of or on behalf of the Organizer, including any special apps linked to them operated by or on behalf of the Organizer.


‍ARTICLE 2 | APPLICABILITY

‍2.1 These Visitor Terms apply to any Agreement concluded between Organizer and the Customer regardless of how this Agreement is concluded, as well as to any visit of the Visitor to the Event Location during the Event.

2.2 The Customer purchasing the Admission Ticket is obliged to impose these Visitor Terms, among other things, for access to the Event Location and attendance of the Event, on the natural person to whom he/she/they makes the Ticket available for access to the Event Location during the Event. The Customer purchasing the Ticket is obliged to ensure that this Visitor complies with the Visitor Terms. In addition to the Visitor himself, the Customer who provided the Ticket to a Visitor is liable for the non-compliance with these Visitor Terms by that specific Visitor when visiting the Event Location during an Event.

2.3 Organizer has the right to amend these Visitor Terms in whole or in part at any time. Organizer will inform the Customer in a timely manner of the changes to the Visitor Terms by posting them on its Website(s). If the Customer believes that the changes are contrary to reasonableness and fairness, the Customer must notify Organizer of this in writing (email suffices) within 10 (ten) working days after being informed, failing which the Customer agrees to the changes.

2.4 The applicability of any general terms and conditions of the Customer is expressly rejected by Organizer. Any such general terms and conditions of the Customer are not binding on the Organizer, unless the Organizer has expressly accepted them in writing.

2.5 The invalidity of any provision of these Visitor Terms does not affect the validity of the other provisions of these Visitor Terms.

2.6 In addition to the Visitor Terms, (general) terms and conditions of the ticket provider may also apply to the purchase of an Admission Ticket.

2.7 In the event of a stay during the Event at a Camping Site designated by or on behalf of Organizer, (general) terms and/or house rules of the relevant campsite and/or other accommodation may apply in addition to the Visitor Terms and the House Rules.

2.8 The Agreement and these Visitor Terms are exclusively governed by the laws of the Netherlands. Any and all disputes arising from the Agreement and/or these Visitor Terms shall be exclusively submitted to the competent court in Amsterdam, the Netherlands.


‍ARTICLE 3 | OFFERS AND CONCLUSION OF AGREEMENT

‍3.1 Information, offers, announcements, and price quotations regarding Events and/or (the sale of) Admission Tickets are presented or provided as accurately as possible by Organizer and/or third parties orally, by telephone, by email, via the Website(s), and/or Social Media. Organizer does not accept any liability for any inaccuracies or incompleteness in the aforementioned statements made by Organizer and/or third parties.

3.2 An Agreement is concluded at the moment the Customer purchases an Admission Ticket from Organizer or a (Pre)sales Outlet engaged by Organizer, or accepts an offer from or on behalf of Organizer to obtain it, whether or not for payment, and/or upon entry to the Event Location during the Event.

3.3 The statutory right of withdrawal allowing the Customer (acting in his/her/their capacity as a consumer-natural person), to cancel the Agreement within 14 days of its conclusion, is not applicable. An appeal by the Customer to that right is therefore not valid.


‍ARTICLE 4 | ACCESS AND ADMISSION TICKET

‍4.1 Upon entering the Event Location and during the period the Visitor is present at the Event Location during the Event, the Visitor must have a valid identification document, a valid (obtained) Admission Ticket, and, if claiming a discount, the document entitling to a discount, and show these upon first request of employees of Organizer, employees of the Event Location, security personnel, police, and/or other authorized authorities. If it appears that the Visitor is under 18 years of age, access to the Event Location and Event will be denied without exception, unless explicitly stated otherwise by Organizer, without Organizer being obliged to refund the Admission Price or any service and/or administration fees charged, or any other costs incurred or damage suffered.

4.2 An Admission Ticket is provided to the Customer once and grants one Visitor access to the Event and the Event location once, and automatically loses its validity upon leaving the Event Location and/or the end of the Event (including the day in case the Event consists of a weekender and the Customer did purchase an Admission Ticket for just one day).

4.3 If an Event is rescheduled by Organizer to another date, for example due to force majeure, the Admission Ticket remains valid for the new date on which the Event will take place. If the Visitor cannot or does not want to attend the Event on the new date, the Visitor is entitled to return the Admission Ticket to Organizer or to a (Pre)sales Outlet engaged by Organizer for a refund of the Admission Price stated on the Admission Ticket, regardless of the price actually paid by the Visitor for the Admission Ticket. Service fees, handling fees, administration fees and/or membership fees will not be refunded by Organizer.

4.4 An Admission Ticket only grants access to the Event Location to the Visitor, being the natural person who holds the Admission Ticket in a legitimate way. It is the Visitor's own responsibility to ensure that he/she/they becomes and remains the legitimate holder of the Admission Ticket. Admission Tickets are and remain the property of Organizer.

4.5 An Admission Ticket may consist of a document provided by or on behalf of Organizer, or a barcode provided, or, after it has been exchanged, a wristband.

4.6 The Organizer reserves the right to limit orders of large quantities of Admission Tickets for one Customer or postal address. In placing an order, the Customer grants express permission to the Organizer to request information for the purpose of verifying the Customer’s identity, assessing the validity of the credit card used and obtaining a first credit card authorization. Misuse of credit cards shall be reported to the appropriate authorities. Where appropriate, the Organizer is entitled to refuse the Customer entry to (future editions of) the Event and/or to refuse the issue of an Admission Ticket.


ARTICLE 5 | PROHIBITION OF RESELLING TICKETS
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5.1 It is prohibited to resell, offer for sale, or distribute an Admission Ticket to third parties in any manner, including for commercial purposes. It is also prohibited to exceed the maximum number of Admission Tickets allowed, either directly or indirectly. This includes purchasing Admission Tickets through third parties and subsequently reselling, offering for sale, or distributing these Admission Tickets to third parties for commercial purposes (including but not limited to sweepstakes).

5.2 Customers are not permitted to advertise or engage in any form of publicity related to the Event or any part of it.

5.3 If the Customer provides his/her/their Admission Ticket to third parties without charge and not for commercial purposes, the Visitor is required to impose all obligations arising from the Agreement and these Visitor Terms on those third parties. The Visitor guarantees that the aforementioned third parties will comply with any and all such obligations.

5.4 If the Visitor fails to comply with the obligations set out in this article, the Organizer is entitled to invalidate the Admission Ticket, deny the Visitor access to the Event Location and the Event and to exclude the Visitor from the Event Location and the Event, and the Visitor will be liable to pay the Organizer an immediately payable fine of €100 (one hundred euros) per Admission Ticket and €100 (one hundred euros) per day that such violation continues, without prejudice to any other rights of Organizer, including but not limited to the Organizer’s right to seek enforcement and/or full compensation for damages. Holders of invalid Admission Tickets will not be granted access to the Event or Event location and will not be entitled to any compensation.

5.5 Organizer is the rightful owner of any and all intellectual and industrial property rights and other exclusive exploitation rights pertaining to (parts of) the Event and related branding. The Customer shall respect these rights at all times, either directly or indirectly. The Customer is not permitted to reproduce, use and/or exploit, either directly or indirectly, (parts of) the Event and related branding and other legally protected distinguishing signs, works, creations and/or objects otherwise in conjunction with the Event and/or Event Location which is part thereof. The Customer is not permitted to reproduce, remove and/or modify statements in respect of copyrights, trademarks, logos, trade names and/or other industrial or intellectual property rights and/or other exclusive exploitation rights of the Organizer, its licensees, artists, sponsors and/or partners.


‍ARTICLE 6 | LIABILITY

‍6.1 Traveling to and from, as well as entering, staying, and engaging in activities on and leaving the Event Location, as well as attending the Event at the Event Location, are entirely at the Visitor's own risk.

6.2 Organizer excludes liability for any damage resulting from the cancellation, modification, or relocation of an Event, partly or wholly, as well as for any other damage, for whatever reason, directly or indirectly resulting from acts or omissions of the Organizer and/or those engaged by the Organizer in the context of the Event, including but not limited to employees, non-employees, assistants, third parties, and/or other individuals, during or in connection with the Event, including traveling to and from or staying at the Event Location, unless such damage results from intent or gross negligence of (personnel of) the Organizer.

6.3 Organizer excludes liability for the manner in which the program of the Event, whether or not in modified form, is implemented, including the content and duration of the Event program.

6.4 If and insofar as the Organizer may be liable to the Visitor for any damage suffered by the Visitor, for whatever reason, then this liability shall at all times be limited to direct damage up to the amount that will be paid out under the Organizer's statutory liability insurance, and only if the Organizer is legally obliged to do so. In such a case, the Organizer shall solely be liable if the Visitor promptly and properly informs the Organizer in writing of the default, specifying a reasonable period for compliance with the obligation or the correction of the error, and if the Organizer continues to fail to fulfill that obligation or correct the error even after such written notice.

6.5 Organizer excludes liability for the loss of or damage to the Admission Ticket, clothing, goods, information, and/or other property of the Visitor and does not accept any liability as such. If the Visitor can provide concrete proof of evidence that the loss of or damage to the Admission Ticket, clothing, goods, information and/or other property of the Visitor is solely the result of intent or gross negligence of (personnel of) the Organizer, the Visitor must notify the Organizer of this promptly and in writing, under penalty of forfeiture of any claim for damages, and the Organizer will pay compensation to the Visitor upon presentation of a copy of a valid purchase receipt of the respective property(ies), up to a maximum of the purchase amount, at all times with a maximum of €250 (two hundred and fifty euros).

6.6 Found items must be handed over during the Event to the person working behind the bar, counter at the lockers, or cash register of the Event Location. Found items will be kept by the Organizer or the locker lessor for a maximum of two weeks following the closing of the Event, during which period the rightful owner can retrieve the lost property(ies) from the Organizer or the locker lessor upon provision of the requested proof of evidence.

6.7 Organizer excludes liability for hearing damage, visual impairment, blindness, and/or other physical injury to the Visitor in connection with the Event. The Visitor is expressly aware that loud and/or amplified music may be played during the Event and at or around the Event Location. Organizer advises the Visitor to protect his/her/their hearing during the Event with special earplugs and to occasionally give their hearing a rest by going to a space or place where no music is being played.


‍ARTICLE 7 | CANCELLATION OR RELOCATION OF EVENT AND FORCE MAJEURE

‍7.1 Organizer is entitled to change (parts of) an Event. Only in case of cancellation of the Event in its entirety, Organizer will refund the Admission Price of the Customer as the original purchaser of the Admission Ticket upon written request from the Visitor, but not the administration fees, handling fees, service fees and membership fees.

7.2 Organizer is entitled to cancel or relocate (parts of) an Event. It is the responsibility of the Visitor to check whether an Event is/is being canceled or relocated, wholly or partly, and what the possible new time, line-up of shows or location will be. In case of such cancellation or relocation, Organizer will make its best efforts to inform the Visitor thereof as soon as the Organizer becomes aware of it. However, Organizer cannot guarantee that the Visitor will receive this information before the start of the Event or during the Event in a timely manner (before a particular show). Organizer is not liable for any damage in this regard and is not obliged to compensate or refund the Admission Price of the Admission Ticket and any service, payment, and/or administration costs and/or membership fees incurred.

7.3 Tickets for Events that are relocated remain valid for that relocated Event in principle. For more information, please contact the Organizer via info@sonaworldwide.com and/or via the Website(s).

7.4 If (a part of) an Event is rescheduled by or on behalf of the Organizer to another date and/or location, for example due to force majeure, the Admission Ticket remains valid for the new date and/or location on which the Event will take place. If the Visitor cannot or does not wish to attend the Event on the new date and/or location, the Visitor is entitled to return the Admission Ticket to the Organizer or to a (Pre)sales Outlet appointed by the Organizer for a refund of the original Admission Price stated on the Admission Ticket, regardless of the price actually paid by the Visitor for the Admission Ticket. Service and/or administration costs, handling fees and membership fees will not be refunded.

7.5 In addition to section 6:75 of the Dutch Civil Code (Burgerlijk Wetboek) a breach of contract shall not be attributable to the Organizer in case of Force Majeure. In the event of such Force Majeure, the Organizer will be released from its obligation to perform the Agreement as long as the relevant hindrance continues to exist. In addition to and notwithstanding its statutory meaning, Force Majeure means in any event any and all circumstances independent of the will of the Organizer, as a result of which the fulfillment of the obligations of the Organizer or the execution of necessary preparations for that purpose is wholly or partly prevented or as a result of which fulfilling the obligations or the execution of necessary preparations for that purpose cannot be reasonably expected from the Organizer.

7.6 Circumstances that will in no case be at the expense and risk of the Organizer in terms of Force Majeure are, inter alia (i) acts or omissions, with the exception of intent or gross negligence, by persons the Organizer engages in the execution of the Agreement, (ii) unsuitability of goods that the Organizer uses in the execution of the Agreement, and/or (iii) strikes, lockout, illness, import, export and/or transit prohibitions, transport problems, machinery breakdown, traffic jams, power failures, delivery problems, changes in legislation, governmental measures, non-fulfillment of obligations by suppliers (including energy companies and suppliers of computer and telephone equipment), production breakdown, extreme weather conditions, frost, natural disasters, terrorism, war and/or threat of terrorism or war, Acts of God, epidemics, pandemics and governmental measures as a result thereof (provided that Covid-19 as such and its variants shall not be deemed a Force Majeure Event anymore; however, governmental measures related thereto, such as lockdown, curfew, temporary closing and other high-impact restrictions may still qualify as a Force Majeure Event under the given circumstances).


‍ARTICLE 8 | EVENT HOUSE RULES  

8.1 The House Rules of the Organizer apply to every visit of the Visitor to Events of the Organizer and the Event Location. Visitors accept the applicability of such House Rules just by entering the Event Location during the Event. Visitors are required to behave in accordance with these House Rules of the Organizer and/or the Event location, as well as the rules of good conduct and decency applicable in society. If, in the opinion of (employees of) the Organizer and/or the Event Location and/or security personnel, the Visitor does not behave in such a manner, the Visitor may be addressed by employees of the Organizer and/or the Event Location and/or security personnel, and the Organizer is entitled to invalidate the Admission Ticket, deny the Visitor access to the Event Location and the Event and to exclude the Visitor from the Event Location and the Event. In case of (possible) violation of the House Rules or any repetition or continuation of behavior by the Visitor that is not in accordance with the aforementioned House Rules and the rules of good conduct and decency applicable in society, the Visitor may be denied access to the Event and Event Location, and if necessary, be handed over to the police, without the right to compensation of the Admission Price and any service and/or administration costs, handling fees, membership fees and/or other costs and/or damage incurred.

8.2 It is not permitted for the Visitor to professionally and/or commercially record the visit to the Event, (parts of) the Event and/or the Event Location, in any form, on any (digital) medium, including but not limited to photographing, audio recording and filming, or any other means of making audio and/or visual recordings of (parts of) the Event. If the Visitor has recorded the Event in a non-professional manner with prior permission of the Organizer, such as with a smartphone, the Visitor is only allowed to use these recordings for personal use and may not use them in any way for commercial purposes or make them public. However, the Visitor is aware of the fact that the Organizer may determine that (parts of) the Even Location will be designated as “no-phone area(s)”, eventually under the applicability of the House Rules and/or no-phone policy. 

8.3 Organizer reserves the right to make audio and/or visual recordings during an Event and/or at the Event Location. The Visitor who attends an Event: a. consents to the recording and/or (re)use of his/her/their name, voice, portrait, persona and/or image through, among other things, photos, live broadcasts and recorded audio and video displays, broadcasts, or other forms of distribution, including photos or other current and/or future media technologies; and b. unconditionally and irrevocably grants permission for the (re)use as referred to in sub a), for an indefinite period of time, worldwide (universe) and free of charge; and c. neither holds the Organizer nor parties authorized by the Organizer to use images and/or audio/visual material for commercial purposes liable for the (re)use of such images and/or audio/visual material; and d. waives his/her/their portrait rights, image rights, persona and personal rights insofar as they concern images and/or recordings in and around the Event Location where he/she/they is recognizable; and e. acknowledges that a video surveillance system is operational and agrees that, on behalf of the Organizer, video recordings and photos (stills) of the Visitor may be made for the purpose of public order and safety; and f. acknowledges that any possible intellectual property right, of whatever nature, vest in Organizer exclusively.

8.4 a. In case of a No Phone Policy Event, additional terms and conditions such as a separate no-phone policy may apply to attending the Event. Customers and Visitors who are in medical need of usage of their phone are allowed to carry their phone under such additional terms and conditions. Their camera’s will be covered with stickers. These Customers and Visitors are responsible to notify the Organization pre-show by mail or social message to the address or account as communicated by the Organization.  b. In case of multiple warnings graded by organizational staff or security Visitors who do use their phone can be removed from the Event and/or Event Location or denied entry for future events. c. In case of emergency notifications (such as NL-Alert) the Organization will brief / notify the Visitors and Customers in case of dangerous situations including affections for egress. 

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